After leaving the Navy in 2007, Clay sought to dive into his biggest passion: Computer Technology. At Sonos, he had the chance to not only expand on that passion, but also the opportunity to take part in the Social Media revolution. Over the course of the last two and a half years, he has been involved with and leading some of the latest in customer service interactions through social media outlets such as Google+, Twitter, and Facebook.
At Sonos, he developed from the ground up the entirety of Customer Support Social Media through the @SonosSupport Twitter account. He worked alongside multiple stakeholders within the Marketing team, Customer Service, Product Management, and Worldwide Customer Service Manager in helping to refine the tone of conversation being had.
Through these interactions and his work, his achievements have been blogged about, published, and even featured by the Minister of Technology of Belgium – Vincent Van Quickenborne – as an example for support and communications standards that can be used to better the overall communication between a people and their government.